Contact

Plumbing and boiler maintenance services

Matthews Plumbing & Heating in Bristol provides plumbing maintenance, boiler installations, boiler services, repairs, bathroom installations and boiler maintenance services.

Get in touch with us

Matthews Plumbing & Heating
1a, Oldbury Court Rd,
Fishponds, 
Bristol, 
BS16 2HH
Tel: 07713 282 779 or 01172510057


Our contact form

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 07713282779 or write to us at 1a Oldbury Court Rd, Fishponds, Bristol BS162HH , or email us at info.ryanmatthews@gmail.com and we aim to respond within 28 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.
Matthews Heating Services Limited t/a Matthews Plumbing & Heating 10707689
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